Support
Ferve Tickets use a custom built issue tracking and management system to proactively resolve every request for support a client might make.
This system is available 24 x 7, and allows your staff to access rostered Ferve Tickets staff whenever required.
Requests are triaged according to four levels of severity (Critical, Major, Minor, Incidental) and whether they are time sensitive or not.
By using this system Ferve Tickets can efficiently resolve client and end user customer issues that may prove difficult if using email or phone conversations.
Support escalation is available for clients when requested. This may incur additional fees. Please contact Ferve Tickets for more information.
To lodge a support case please visit support.ferve.tickets
Monitoring
No one likes to go down 🙂 But it’s a fact of life. What matters is knowing you are down, and how fast you get back online.
Ferve Tickets uses UpTime Robot to provide a transparent measure of up time with clients, and provide additional monitoring on systems for support staff.
If you want to check out our latest stats at any stage, head over to status.ferve.tickets
We offer a Service Level Guarantee of 99.9% uptime.
