Got a credit card charge you're not sure about?
Not sure about something on your credit card?
Normally charges from Ferve are shown:
FERVE XXXXXX, LOCATION
Where XXXXXX is a Client Name, and LOCATION is the location of the event or venue.
The client name should be specific enough to job your memory, it is likely tickets to a show or event you’ve bought in the last 45 days.
In rare cases (backup processing) your statement may show:
Vallez Pty Ltd, Cheltenham
This is also likely tickets to a show or event you’ve bought in the last 45 days.
If you need further help, please call us on 1300 722 005 during office hours.
Can't find a refund?
Refunds to credit cards normally take 3-5 business days to appear.on your statement, even though the money will leave our account the same day a refund is processed.
The refund may show as:
Ferve Tickets Pty Ltd
Vallez Pty Ltd
Where CLIENTNAME is the name of our client that originally processed the transaction.
If you can’t find the refund, please call us on 1300 722 005 during office hours.