Accessibility is good for everyone
Selling tickets?
Ferve Tickets provides an event ticketing system that helps organisers sell tickets easily in complex festival and venue situations.
This Accessibility Statement applies to this website and service operated by:
Ferve Tickets Pty Ltd
ABN 41 074 903 085
27/296 Bay Rd
Cheltenham VIC 3192
Australia
Accessibility Statement for Ticketing system
This is an accessibility statement from Ferve Tickets.
Measures to support accessibility
Ferve Tickets takes the following measures to ensure accessibility to our Ticketing system:
- Include accessibility as part of our mission statement.
- Include accessibility throughout our internal policies.
- Integrate accessibility into our procurement practices.
- Appoint an accessibility officer and/or ombudsperson.
- Provide continual accessibility training for our staff.
- Assign clear accessibility goals and responsibilities.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Our Ticketing system is conformant with WCAG 2.0 level AA.
Feedback
We welcome your feedback on the accessibility of Ticketing system. Please let us know if you encounter accessibility barriers on Ticketing system:
- Phone: 1300 722 005
- E-mail: accessibility@ferve.tickets
- Postal Address: 27/296 Bay Rd Cheltenham VIC 3192
We try to respond to feedback within 1-2 business days.
Compatibility with browsers and assistive technology
Ticketing system is designed to be compatible with the following assistive technologies:
- Our technology is supported natively in widely-distributed user agents in web browsers that are also accessibility supported (such as HTML and CSS);
Ticketing system is not compatible with:
- Browsers older than 3 major versions, or not of mainstream use (Edge, Chrome, Firefox, Opera) may experience issues. We endeavour to ensure that features are accessible and work identically over the mainstream browsers in use.
- Personal operating systems or devices which have exceeded EOL support from manufacturers (typically 3-5 years) may not be fully supported with all functions.
Technical specifications
Accessibility of Ticketing system relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and alternatives
Despite our best efforts to ensure accessibility of Ticketing system , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for Ticketing system:
- Websites of clients: Clients may not at all times comply with WCAG, despite our attempts to encourage this. because Clients using our system may include content that does not conform with WCAG guidelines.. We are happy to accept feedback on accessibility issues and where appropriate direct these to client organisations using our system for remediation. If an accessibility issue occurs on our interfaces or websites, we will attempt to recitfy the issue as a priority.. Please see our process below for reporting accessibility issues..
Assessment approach
Ferve Tickets assessed the accessibility of Ticketing system by the following approaches:
- Self-evaluation
Formal complaints
If you experience trouble using our services in any accessible manner, we’re sorry!
Please email accessibility@ferve.tickets including the following information:
– Name
– Contact number if possible
– URL where the accessible issue occurs
– Brief description of the issue
– Any outcomes you would like to see from the process
Formal approval of this accessibility statement
This Accessibility Statement is approved by:
Ferve Tickets
Rob Raulings
CEO/Co-founder
The information on this page was updated as at 14 Oct 2021.
Event Ticketing for festivals and venues
If you are interested in selling tickets, why not check out the extensive features and solutions provided by Ferve Tickets.
